In one scene he has an old acoustic coupler and slams the phone into the acoustic coupler to give the user the recorded message “Have you tried turning it off and on again?”
I once encountered something “similar” - I was on-call for a hospital, and my beeper (they were too stingy to even buy a proper pager) beeped / pinged / screeched - so I ring up the switchboard and they put me through to the user, it’s a nurse, printer won’t print, I ask them, “Can you please try turning it off, and on again?” and get a blunt “That’s not my job…” So I drive all the way out there (40-50 km round trip) at 2:00 am and powercycle the printer (mainly for the onboard HP JetDirect print server) and it was all good after that - common behaviour dropping off the network… 4 hour minimum call out on DOUBLE TIME on weekends to power cycle a printer? PRICELESS! Plus mileage…