She had some how dragged every folder out of where it should be and placed them all in her home folder. No idea how as pictures for example were in nested folders, which they no longer were in.
She told me she had done a system update… but could see no mention of any change in file manager.
Also she had lost a language, she is Belgian hence 2 languages on the system and now only one.
Dont think a system update would cause these issues, so put it down to user error !
The user has been on mint for 6 years without problems, but she is also into alternative therapies so sometimes comes up with strange theories. Plus the language issues dont help, my communication in Belgian leaves a lot to be desired