No sound from Acer Predator laptop speakers

Good, that means you did nothing that might have disturbed the sound setup. The problem is native.

They do warn that AHS may have stability problems… so you only use it if you have to.

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Booted into non-AHS live session and sound works. But it does in AHS version as well.

And NOW, it plays from speakers in the new install of 23.5 AHS.

So we have a new install without any apps added yet, no additional user-installed packages from the old install yet, except I did install the Nvidia driver.

What does that tell us we need to do next before I either set this one up with all my configs or at least get some info from this install to compare with the previous one?

Sheila

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Are you telling me this

  • live usb non-ahs MZ has sound
  • live usb ahs MX has sound
  • installed ahs MX has no sound

If that is what you mean,
The install process is not detecting the sound card properly and not installing all the right driver modules.

Live usb’s generally have all the driver modules possible, so they will always work. Your personal install relies on hardware detection to install all the right modules.

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installed ahs MX now has sound!!

So next steps (from above):

So we have a new install, WITH Sound working, without any apps added yet, no additional user-installed packages from the old install yet, except I did install the Nvidia driver.

What does that tell us we need to do next before I either set this one up with all my configs or at least get some info from this install to compare with the previous one where we had no sound?

If we could find the difference, maybe I could roll back via TS to my old install and fix it. But if not, I have to keep the fresh install since the issue is now resolved there.

Sheila

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OK… that makes more sense

It is going to be quite difficult to compare because you dont have them both installed alongside each other.

I suspect ‘lsmod’ will not differ. The difference will be in some config file.

I think I would just give up and do the work of installing all the apps… and watch that the sound still works at each step.

The alternative is to roll way back to before the BT incident.

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I agree. Having looked at that User-Installed list I saved from the last install, I am seeing some audio-related pkgs to skip this time around. I believe it was when I hooked up a 7.1 surround sound through the HDMI port on my ext monitor and it installed some extra packages. I have since unplugged and do not use that (too cumbersome for my current workspace), so maybe that caused the issue.

Either way, the resolution to this issue was never resolved with the MX installed at that time. We only resolved with a fresh install.

As I go thru and reinstall one app at a time, I will be testing my sound after each addition to ensure I still have it.

Thanks for everyone’s help. Sorry it was such a pain without the requested resolution of avoiding reinstalling MX.

Sheila

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I will be hoping that you do not get your apps reinstalled, then use BT and have the problem reappear!

I think you are right… maybe one of your extra sound apps is the culprit. Keep it simple. Test every step.

Good Luck
Neville

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A similar thing happened to me yesterday. I’m using Ubuntu 24.04 on a laptop. It has worked fine for a year or so. Well, three or four years with Windows 10 and then Pop!_OS and then Ubuntu.

I don’t know that this caused the issue, but it’s what I associated it with. I work from home sometimes and set my laptop beside my “desk” (it’s an eight foot long table) and used NoMachine to remote into it. NoMachine has an option to bring the remote sound locally, so I did that.

Later, when I was done working, the sound wouldn’t work for the speakers. I rebooted and powered off and messed around. I remoted in again using NoMachine and turned off the remote sound option. I even removed NoMachine. Nothing helped.

This morning, I “docked” it where using a USB-C dock/port replicator and the sound works fine that way. The speakers still don’t work and neither does the headphone jack.

I just made a bootable USB and backed up the things I want from my home directory and plan to reinstall. I booted from the USB and the sound does work, by the way.

Kind of a hassle.

I made a list of software I want to reinstall.

DEBs
Boxes
ccze
cmatrix
cowsay
curl
Edge/Dev/Beta
FileZilla
fortune-mod
git
htop
lolcat
neofetch
Plank
podman
Remmina
sl
Steam
VirtualBox
VLC
VSCode

SNAPs
Firefox
OnlyOffice
Pinta
Stellarium

FLATPAKs
Mission Center

OTHERs
UV

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It sounds similar to Sheila’s issue… some sound stream diversion has been made and there seems to be no way to undo it.
Are you on pipewire too?

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I’m back. Fresh install, files restored, apps installed. Just need to login to my online services.

I wouldn’t want to do this every day, but it’s not worth the trouble of attempting to fix it, only to do a fresh install in the end anyway.

I am curious what might fix it, but I don’t have all that many apps to reinstall.

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Ah ha!

It happened again. This time I took note of exactly when it happened. I was docked via a USB-C dock and sound worked fine. Then I just disconnected and went upstairs and no sound. I docked again and there was sound. So, I shutdown while docked, undocked, went upstairs again, and no sound. Then I tried the headphone jack, no sound. Then I tried bluetooth, no sound.

So, I asked Copilot. The second suggestion was to look in Alsamixer. I started turning up the volume on each device in turn.

The one labeled PGA30.0 did the trick.

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This audio business is a black art.

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