This is about big telco Optus
not the employees who do the best they can with what the Company orders them to do.
I know this because I’ve talked to the employees off-premises
Earlier this month March 2023
Not everytime just often enough to notice the changes when going online the page loading and download speeds dropped a huge amount under 5 Mib per second,
OK could any number of things including and not limited to our local bandwidth bandit ( my nickname for him)
Then four/five days ago on the friday the modem completely threw it in, under 1 yes one Mib p s WHAT
saturday other things to do go to Optus local shop ( 5 minutes away), later after work is done.
I get told that all complaints and repairs have to be reported online,
drive up to bigger Optus outlet shop 30 minutes, helpful and polite much better than the local shop,
I explained, they assure me that it’s the modem that has reached End of life
So here is the latest modem and you need to sign up for NBN
Didn’t really want that nbn uughh ok where do I sign.
This the is it funny part or is it mm ?
Take this new thing ( modem ) home
Same problem so slow under 1 one Mib per second.
A few choice words and
back to the shop 30 minutes each way
They test it yep not working another cup of coffee ( 20 minutes ) they find the fault.
The sim card wasn’t inserted properly,
Get home (again) 30 minutes and the little darling modem doesn’t work properly still again.
right I said back to the Optus shop 30 minutes,
Ahh still doesn’t work another cup of coffee for me, cappuccino no sugar (I’m sweet enough)
We are soo sorry here is a free wifi dongle to get you though until the Optus Technician arrives next yes next week.
Get home (again) 30 minutes and the little wifi dongle doesn’t WORK
same as before less than one Mib per sec download speed.
Really in a mood now and not a pleasant one
Have had enough of this
Pack up all the Optus gear new modem, old modem, wifi dong, wires cables , packaging.
Loading all the stuff into a BIG plastic bag and into the car
Well I bump into the husband of the house six doors up the road
This bit LOVELY this
He has a small online giftware business, his wife does retail in the big shopping center.
The wife is with Telstra ( another Telco in Oz) , he is with Optus same as
His internet has been dropping on and off for about five days and today it’s almost dead same as,
tells me that his wife has good internet and he is going up on monday to switch to Telstra because Optus won’t or didn’t bother to tell him that
‘Optus be doing service/repair work on the local tower from the 10th March to the 28th March’
so the customers get no messages, no text no emails, only a small notice on their website somewhere.
Just not good enough.
SO I go back to shop and
yes it’s another 30 min drive
Yes they knew about the tower repairs all along
and in fairness to the employees,
It was the Company Optus instruct to them to not say anything about it until the customer talks about it
and why am I not surprised.
and yes I had to force them, I had to ask three or four times to send a text message noting that all contracts are cancelled due to lack of providing a decent internet service.
Vodaphone couldn’t find my residential address, Hopeless Numbats
Telstra took all the details nothing was a problem and book in for the next day to finalize commit
Then went home (again) What a long day,
A Sunday that wouldn’t end.
Next day went to Telstra signed up ( yep another 30 min each way)
and it 's working out of the box(for now :))
Joke for Aussies
as Derryn used to say “Shame Shame Shame”
This is far longer that I’d hoped though need to be said, sorry if your over it I know I am ! !
The point of this
this is what
IF and only if Optus had forwarded that a disruption to service was imminent then Optus customers would have gotten a temporary solution until service was back to normal,
Doing things the way they did Optus has customers ( good long term costumers ) leaving them and finding another Telco (internet provider)
When Optus chooses to what they did and how they did this, customers DO leave and very very rarely ever go back !