Still not able to get mic to work on Zoom in Mint Cinnamon.
Works using the dreaded ‘win’ but nothing in linux.
Speakers fine
Is it just Zoom with the mic problem in Mint Cinnamon or does Audacity or other apps have the same issue?
Hi, only Zoom. On my wife’s notebook using Ubuntu all works fine. Just not on my PC.
It sounds like you dual boot with Windows and Mint Cinnamon and the mic works in Windows but not Mint. That would show it isn’t hardware.
What I was asking is does your mic work for other applications on Mint or is it just Zoom. That would tell us this is a software or driver issue.
If you are not dual booting maybe you could create a bootable USB for Mint or Ubuntu and see if it would work when booting off USB. That would tell us if it is an installation related issue rather than just software. If Zoom works when booting from the USB, then maybe a uninstall and reinstall of Zoom on Mint would fix things up.
We are regular Zoom users, and have experienced this problem in several different Linux distros. When that happens on my wife’s computer, all she has to do is change microphone settings and the mic works.
Edit: By microphone settings, I mean the microphone source and not the volume etc. There should be 2 or 3 sources in the drop down list.
Give that a try and let us know how it works for you. 
I have yet to prove this, but I believe it has something to do with the configuration. For some reason, she does not stay logged into Zoom between sessions, even though we’ve checked that box. I can’t figure out why.
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Works on other apps, just Zoom that is a problem with the mic. Will try USB boot soon as I get a gap. Thank you so far for your help.
Mic only has one input option so can’t try that.
The zoom logging you out might be solved if you go to zoom.us and check that ‘keep me logged in’ is also set there. (on her profile)
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Forgot to mention, I do have dual boot on this PC
I tested Celluloid recording, also not picking up mic.
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Sounds like (haha, ironic phrase) it’s a driver issue. The OS is not recognizing the device.
I think you can do ‘lspci’ or ‘lsusb’ from the terminal and it will list devices recognized and maybe you will see the microphone. It might be hard to find in the output list though.
I think I would boot off a USB stick to a recent version of Ubuntu and see if the device works then.
Speaking of recent, you said Mint. You didn’t say which version. Maybe the most recent version would recognize the mic.
Copied System info, lspci and lsusb.
System:
Kernel: 5.15.0-100-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 6.0.4
tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia
base: Ubuntu 22.04 jammy
Machine:
Type: Desktop System: HP product: HP EliteDesk 800 G3 SFF v: N/A serial:
Chassis: type: 3 serial:
Mobo: HP model: 8299 v: KBC Version 06.29 serial: UEFI: HP
v: P01 Ver. 02.39 date: 11/17/2021
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Mouse serial:
charge: 55% (should be ignored) rechargeable: yes status: Discharging
Device-2: hidpp_battery_1 model: Logitech Wireless Keyboard serial:
charge: 55% (should be ignored) rechargeable: yes status: Discharging
CPU:
Info: quad core model: Intel Core i5-6500 bits: 64 type: MCP smt: arch: Skylake-S
rev: 3 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
Speed (MHz): avg: 820 high: 840 min/max: 800/3600 cores: 1: 840 2: 801 3: 825 4: 816
bogomips: 25599
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3
Graphics:
Device-1: Intel HD Graphics 530 vendor: Hewlett-Packard driver: i915 v: kernel ports:
active: DP-3 empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2, HDMI-A-3 bus-ID: 00:02.0 chip-ID: 8086:1912
class-ID: 0300
Device-2: Microdia Integrated Camera type: USB driver: uvcvideo bus-ID: 1-9:3
chip-ID: 0c45:64ab class-ID: 0e02
Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0") s-diag: 414mm (16.3")
Monitor-1: DP-3 model: Samsung S19C150 serial: res: 1366x768 hz: 60 dpi: 85
size: 410x230mm (16.1x9.1") diag: 470mm (18.5") modes: max: 1366x768 min: 720x400
OpenGL: renderer: Mesa Intel HD Graphics 530 (SKL GT2) v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2
direct render: Yes
Audio:
Device-1: Intel 200 Series PCH HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
bus-ID: 00:1f.3 chip-ID: 8086:a2f0 class-ID: 0403
Sound Server-1: ALSA v: k5.15.0-100-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Intel Ethernet I219-LM vendor: Hewlett-Packard driver: e1000e v: kernel port: N/A
bus-ID: 00:1f.6 chip-ID: 8086:15e3 class-ID: 0200
IF: eno1 state: up speed: 100 Mbps duplex: full mac:
RAID:
Hardware-1: Intel SATA Controller [RAID mode] driver: ahci v: 3.0 port: 3060 bus-ID: 00:17.0
chip-ID: 8086:2822 rev: class-ID: 0104
Drives:
Local Storage: total: 2.04 TiB used: 297.71 GiB (14.3%)
ID-1: /dev/sda vendor: Western Digital model: WDS240G2G0A-00JH30 size: 223.57 GiB
speed: 6.0 Gb/s type: SSD serial: rev: 0400 scheme: GPT
ID-2: /dev/sdb vendor: Samsung model: HD155UI size: 1.36 TiB speed: 3.0 Gb/s type: HDD
rpm: 5400 serial: rev: 0001 scheme: MBR
ID-3: /dev/sdc vendor: Western Digital model: WD5000LPLX-66ZNTT1 size: 465.76 GiB
speed: 6.0 Gb/s type: HDD rpm: 7200 serial: rev: 1A02 scheme: GPT
Partition:
ID-1: / size: 105.39 GiB used: 85.98 GiB (81.6%) fs: ext4 dev: /dev/sda5
ID-2: /boot/efi size: 96 MiB used: 47.2 MiB (49.1%) fs: vfat dev: /dev/sda1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 1.5 MiB (0.1%) priority: -2 file: /swapfile
USB:
Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s
chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 1-2:2 info: HP LaserJet M1005 MFP type: Printer driver: usblp interfaces: 2 rev: 2.0
speed: 480 Mb/s power: 98mA chip-ID: 03f0:3b17 class-ID: 0701 serial:
Device-2: 1-9:3 info: Microdia Integrated Camera type: Video driver: uvcvideo interfaces: 2
rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 0c45:64ab class-ID: 0e02
Device-3: 1-10:4 info: Logitech Unifying Receiver type: Keyboard,Mouse
driver: logitech-djreceiver,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 98mA
chip-ID: 046d:c534 class-ID: 0301
Hub-2: 2-0:1 info: Super-speed hub ports: 10 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
class-ID: 0900
Sensors:
System Temperatures: cpu: 30.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos:
Packages: 2801 apt: 2780 flatpak: 21
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/gencfsm-ppa-jammy.list
1: deb [signed-by=/etc/apt/keyrings/gencfsm-ppa-jammy.gpg] https: //ppa.launchpadcontent.net/gencfsm/ppa/ubuntu jammy main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb https: //mirror.ufs.ac.za/linuxmint-packages virginia main upstream import backport
2: deb http: //mirror.hostafrica.co.za/ubuntu jammy main restricted universe multiverse
3: deb http: //mirror.hostafrica.co.za/ubuntu jammy-updates main restricted universe multiverse
4: deb http: //mirror.hostafrica.co.za/ubuntu jammy-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
Processes: 243 Uptime: 3h 26m wakeups: 59 Memory: 7.17 GiB used: 4.06 GiB (56.7%) Init: systemd
v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Cinnamon v: 6.0.4 inxi: 3.3.13
lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Host Bridge/DRAM Registers (rev 07)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06)
00:14.0 USB controller: Intel Corporation 200 Series/Z370 Chipset Family USB 3.0 xHCI Controller
00:14.2 Signal processing controller: Intel Corporation 200 Series PCH Thermal Subsystem
00:16.0 Communication controller: Intel Corporation 200 Series PCH CSME HECI #1
00:16.3 Serial controller: Intel Corporation Device a2bd
00:17.0 RAID bus controller: Intel Corporation SATA Controller [RAID mode]
00:1f.0 ISA bridge: Intel Corporation 200 Series PCH LPC Controller (Q270)
00:1f.2 Memory controller: Intel Corporation 200 Series/Z370 Chipset Family Power Management Controller
00:1f.3 Audio device: Intel Corporation 200 Series PCH HD Audio
00:1f.4 SMBus: Intel Corporation 200 Series/Z370 Chipset Family SMBus Controller
00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (5) I219-LM
lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0c45:64ab Microdia Integrated Camera
Bus 001 Device 002: ID 03f0:3b17 HP, Inc LaserJet M1005 MFP
Bus 001 Device 004: ID 046d:c534 Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Not an expert by any means, but in the past I had trouble with pipewire in certain apps. It’s like pipewire would not let go of the audio to use it in an app that does not support pipewire.
Could try:
systemctl --user stop pipewire.service
and see if that solves it. At least you would know the issue source.
I have no issues in Pop OS with Zoom, but in Linux Mint, it just doesn’t work for me.
Maybe also compare the above commands from your system and your wife’s to see if you spot an obvious difference, despite different hardware/drivers (i.e., does she use all 3 audio Sound Servers in her setup).
Sheila Flanagan
2 Likes
Hi Sheila, thanks for your reply. tried stopping pipewire - still no mic.
Will try uninstalling pipewire and try again.
bruno
pipewire uninstalled, no difference. may have to resort to a change of distro.
Ok, it’s a new day and I have some new thoughts.
What kind of microphone do you have?
USB or one with a mini-plug?
I once plugged the latter type into the wrong receptacle on a computer. Could that be the case?
Also, the fact that only one mic input is shown in your drop-down mic selection menu seems odd. I have three:
Same as System
Web camera mono
Built-in Audio Analog Stereo
I have a mono microphone with a round plug plugged into the computer’s Mic input. Same as System is the one that I needed to choose. It has a checkmark next to it, indicating that it is active.
That mic menu is available from both the Audio Settings window, or from the main Zoom window by clicking the “^” immediately to the right of the Unmute button in the lower left corner of the main Zoom window.
I’m running Zoom Version 5.17.10 (3512) on Debian 12.5 KDE Plasma, and PipeWire.
Hope this helps!
It’s a webcam with USB and audio plug, but no webcam shows in the drop-down only Same as System and Built-in Audio Analog Stereo.
I removed pipewire to see if it was causing the problem but still same, no mic input showing.
Works with the dreaded ‘win’ which I only use if all else fails.
Even tried the front USB and audio without success.
1 Like
These hotplug devices are detected by udev
There need to be udev rules for the device.
Read about it here
https://wiki.archlinux.org/title/udev
I am not sure udev settings are the source of your problem,
but it is worth looking into.
2 Likes
Thank you for this, will see if I can add a rule, looks hopeful so far
1 Like
That worked, she now stays logged into Zoom. Thanks!
However, every time we start Zoom, we still have to fiddle with the microphone input selections. It is a tedious, trial-and-error process each time we join a meeting, having to repeatedly switch between different mic sources before one finally works.
What is more, during this aggravating process we sometimes sound high pitched. 
Other participants say “Can’t understand you, you sound like a chipmunk.”
Both of us are using the latest version of Zoom and Debian 12.5 KDE Plasma. Both are Asus VM60 mini PCs, mine with an i5 and hers an i3.
I am at a loss as to what to do next.
TIA!
Hi, I eventually found the culprit and hope this will help all those Linux Zoom users will find it helpful too.
Missed the clues but now have the answer:
- click on the lock symbol on browser top address
2)click on ‘connection secure’ - click on more information
- select permissions and deselect speaker and microphone ‘use default’
- click on allow for both.
Working now
3 Likes